Refund Queries

Returns & Refunds Policy

At Lucky Cuppa, we want you to love your purchase! If you’re not completely satisfied, please review our returns and refunds process below.

Returns

To return an item, please send it to the following address along with a returns note in the box:

• Your order number must be included on the note to help us process your return.

• Click here to download a returns note

Return Address:
Lucky Cuppa
6 Margaret Street
Newry
Co Down
Northern Ireland
BT34 1DF

Refunds

• Processing Time: Refunds will be processed once we receive your returned item. Please allow 7–10 business days for the refund to appear in your account.

• Original Payment Method: Refunds will be issued to the same payment method used for your purchase.

If you have any questions or concerns about your return or refund, feel free to contact our customer service team—we’re here to help!