Privacy Policy

This privacy policy elucidates how Lucky Cuppa LTD utilises the information gathered when you utilise our website and services, and the procedures in place to protect your privacy. Lucky Cuppa LTD is committed to safeguarding your privacy in full compliance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This policy is effective from July 1, 2011.

We may revise our privacy policy periodically by updating this page. Notices regarding changes may also be placed on other pages of our website to ensure your awareness of the information we collect and its usage. Please check this page regularly to ensure your satisfaction with any modifications. Continued use of our services implies your agreement with such changes.

Who we are:
LUCKY CUPPA LTD

128 City Road

London

EC1V 2NX

Email Address: contact@luckycuppa.com

Organisation Name: Lucky Cuppa LTD

Registered Company Number: 14261574

Information we collect

When you register on our website, order, or inquire about our products and services, we may collect the following information:

• Name
• Contact information, including your postal address, telephone number(s), email address, and, if ordering for someone else, their contact details
• Demographic information such as preferences and interests
• Other information relevant to customer surveys and/or offers

We do not store credit card details, nor do we share customer details with any third parties except our agents and subcontractors, such as courier companies, for the purpose of fulfilling your orders, organising deliveries, providing account statements and invoices, and communicating with you regarding matters related to your account and the delivery of our services.

What we do with the information we collect

We collect information to understand your needs, provide better products and services, and enhance our website. We use this information for:

• Internal record keeping
• Aggregating and collating statistics to monitor website usage, which may be provided to third parties in an aggregated form that does not identify individuals
• Contacting you for market research purposes if you have opted to receive information from us
• Informing you about special features of our website or other services and products we think may interest you
• Informing you about information, products, and services from third parties that we think may be of interest to you

If you wish to unsubscribe from our contact list, please send an email to contact@34.116.191.252 with the subject “Unsubscribe” or adjust your preferences through your account.

Security

Security is a priority for online transactions. We are committed to ensuring your information is secure. Lucky Cuppa LTD uses a Premium Digital Certificate from GoDaddy to facilitate encryption, converting entered characters into secure bits of code transmitted over the internet. We employ physical, electronic, and managerial procedures to prevent unauthorised access or disclosure and secure the information collected online.

How we use cookies

Cookies are small files placed on your computer’s hard drive with your permission. They help analyse web traffic and tailor web applications to your needs. We use traffic log cookies for statistical analysis, and the data is removed from the system afterward. Cookies help us provide a better website by monitoring useful and non-useful pages. You can accept or decline cookies; modifying your browser settings may limit website features.

For more information about cookies, visit www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites. Once you leave our site, we have no control over other websites. We are not responsible for the protection and privacy of information you provide on external sites. Exercise caution and review the applicable privacy statement on the external website.

Controlling your personal information

You may limit the collection or use of your personal information by:

• Checking the box on website forms to indicate your preference for direct marketing
• Changing your mind about using personal information for direct marketing at any time through account settings or by contacting us at contact@luckycuppa.com

We will not sell, distribute, or lease your personal information to third parties unless required by law. We may use your information to send promotional material about third parties if we believe it may interest you.

To request details of personal information under the Data Protection Act 1998, write to Customer Services Department, Lucky Cuppa LTD, 128 City Road, London EC1V 2NX. If you believe any information we hold is incorrect, log in to your account to correct it or contact us at contact@luckycuppa.com.

We will promptly correct any inaccurate information.